survey questions for Meals on Wheels providers

Name of organisation: *

Status: *

If "other" above, please specify:

Location(s): *

How many years have you been providing meals on wheels?: *

Number of employees: cooking: *

Number of employees: delivery: *

Number of employees: adminstration: *

Number of employees: other:

Number of volunteers: cooking: *

Number of volunteers: delivery: *

Number of volunteers: administration: *

Number of volunteers: other: *

Number of trainees: *

What qualifications are required for your staff and/or volunteers?: *

Are there any problems in finding adequately skilled staff or volunteers?: *

Are adequate training resources available?: *

yes

no

Where are the meals prepared?: *

What methods are used for packing and heating the food?:

What delivery vehicles are used?: *

How many times are deliveries made to each household (per week)?: *

Average number of deliveries per day per vehicle: *

Average daily mileage for each delivery vehicle: *

Please list principal food sources: *

Can you identify foods grown, reared or processed locally
(from within a radius of about 50 miles)?: *

yes

no

What proportion of the food in the meals you prepare is sourced locally?: *

Please select an estimated percentage from the drop-down list above.

How much do you charge for each meal?: *

If the payment for the meals does not cover your costs, what is the shortfall?:

If there are there any changes you would like to make, please describe/specify.:

What are the obstacles to improving the service and the main current difficulties?:

Are you involved in providing any other services?: *

yes

no

What other opportunities do you believe the service might provide?:

e.g. employment, training, local food economy, local economy generally

Can you identify any gaps in the services available to your clients, including
those which could be met through working with other agencies, or a different
approach to meeting their needs?:

Management of service

Do you feel that you receive adequate support as a provider of meals on wheels?:

What support is most helpful to you?:

What gaps are there in administration and management of the service as a
whole, and how could it be improved? Please comment from your own
operational/organisational point of view.:

What improvements in management would improve service delivery from
customers’ point of view?:

Are there ways you consider the service might be expanded, for example to
include other services or a wider customer group?:

Would you be willing to attend a meeting to discuss these issues and how
they might be addressed?: *

no

yes

If there are any constraints to your attendance at such a meeting, such as
venue and time, please say.:

If there are any specific issues you would like to raise or discuss, please feel free to email Rosemary Foggitt or Catriona Graham.

Rebuilding Society Network

survey questions for Meals on Wheels providers