Questionnaire for deliverers of Meals on Wheels

Name: *

Address from which you work: *

Postcode: *

Gender:

female

male

Age:

Which of the following applies to you?: *

a volunteer

employed full-time to deliver meals

employed part-time to deliver meals

self-employed delivering meals

If you are employed to deliver meals, please add the name of your employer in the next field.

Name of employer (if applicable):

If you hold more than one part-time position, what is it?:

About the service

How many days do you deliver Meals on Wheels each week (on average)?: *

How many meals do you deliver each day?: *

How many meals does each customer receive each week (on average)?: *

What mileage do you travel each week in making deliveries (on average)?: *

What is the source of the meals you deliver? For example:: *

day centre kitchen

private business (e.g. pub or café)

specialist provider

other (please state below)

Other sources of the meals you deliver (if "other" selected above):

In terms of your customers’ needs and expectations, how would you rate the meals?: *

Who owns the vehicle you use? Is it: *

your own private car/van?

owned by the organisation you work or volunteer for?

other? (please state)

Other vehicle used (if "other" selected above):

What are your greatest obstacles?: *

Type of vehicle: *

specialist van

ordinary car

other (please state below)

Other vehicle type (if "other" selected above):

How is the food packed and heated? Please describe the equipment used: *

Please briefly describe your delivery routine: *

Please briefly describe your delivery routine, from time of collection and loading to delivery times, including time of last delivery and time of return home or to base.

You and your customers

Why do you do this work? Do you enjoy it and what do you like the best about it?: *

Do you have the opportunity to get to know your customers?: *

yes

no

What would make your work easier or better?: *

Do you feel that the service is important to your customers?: *

yes

no

If "yes" ...

What aspects of it are the most important to them?:

Do you feel that your customers are happy with the service as it stands?: *

yes

no

If "yes" ...

In what ways?:

Do you feel that the customers receiving the service are the ones who need it most?: *

yes

no

Are there people in need of the service you are unable to help or not reaching?: *

yes

no

What do you think would most improve the quality of life for your customers, what would really make a difference for them?:

What opportunities do you think there are for improving of expanding or developing the service, or linking it with other services?:

Include any thoughts on training, employment or business opportunities for people providing these services, or supply of food and other resources.

Would you be willing to attend a meeting to discuss these issues and how
they might be addressed?: *

yes

no

If there are any constraints to your attendance at such a meeting, such as
venue and time, please say.:

If there are any specific issues you would like to raise or discuss, please feel free to email Rosemary Foggitt or Catriona Graham.

Rebuilding Society Network

Questionnaire for deliverers of Meals on Wheels